Team Suzi · Getting Started Guide
Gettingstarted.
Everything you need to start your online travel business with confidence—shaped into one calm, practical guide.
Welcome from Suzi
Start with the big picture.
Your calm, practical introduction to the team and the journey ahead.
Watch this first. Suzi introduces the guide, the leadership around you and the systems you will use as you begin booking, travelling and building.
Your leadership team
You are supported.
Your upline and wider team are there for three-way chats, opportunity calls, support conversations, training and guidance. Plug in early—questions are part of the process.
Welcome to the team
Your next chapter starts here.
Congratulations on taking the first step towards building your own online travel business. Whether your goal is to build an income or simply travel smarter, this guide gives you the systems, resources and actions to start confidently.
How to book travel
How to use your travel resources
How to travel smarter yourself
Where to find support and training
How to start building your business
You don’t need to know everything straight away. Success comes from plugging in, taking action and staying consistent.
Your first steps
Set up once. Build from there.
Top tip: Don’t try to learn everything at once. Focus on getting set up, learning the basics and taking action. Confidence comes with experience.
Matrix explanation
See how the system connects.
The structure becomes simple once you can see it in motion.
Use this chapter to understand the matrix, your support structure and the practical first actions that turn the platform into a personal plan.
UK agents only
Complete your ABTA training.
Build a proper understanding of the travel industry and your responsibilities before you start handling bookings.
Register
Visit the ABTA Knowledge Zone and register as a new user.
Complete your details
Use your personal email, your InteleTravel-registered name and your own phone number.
- Company: InteleTravel
- City / postcode: London, E14 5EN
- Job title: Travel Agent
- Business type: Online Travel Agent
- Homeworker: Yes
- IATA: Yes — 10-548020
- ABTA: Yes — P7384
Wait for approval
Approval arrives by email. Allow time for it to arrive and check your junk or spam folder.
Sign in
Once approved, return to the ABTA Knowledge Zone and sign in.
Complete the training
Finish the mandatory “All About ABTA” course.
- Travel with Confidence
- About ABTA
- ABTA Code of Conduct
- Financial Fitness & Protection
- Working with the Industry
Important: UK-resident bookings only
UK Travel Agents can only book travel for clients who live and work in the UK. A UK passport, citizenship or address alone does not qualify a client who lives abroad. Those bookings are not covered under InteleTravel’s licence or through ABTA/ATOL suppliers and Preferred Partners.
Your operating system
Make the Back Office your base.
It is your main hub for booking travel, finding Preferred Partners, registering outside bookings, managing your business, checking commission and reaching InteleHub support.
- 01Open Book Travel
- 02Choose Preferred Partners
- 03Find Partner Directory & Chart
The Partner Directory and comparison chart sit on the first row of tiles after you scroll down.
Your support map
Plug into the community.
Before asking a question, check your Back Office resources, training and group chats. Chances are the answer is already there.
Facebook groups
Stay updated, learn from other advisors and access supplier information before it gets buried.
Lisa’s Lounge
Your dedicated WhatsApp space for onboarding, supplier updates, offers, training and practical guidance.
- Ask your upline for the current invite link
Official US group
Ask your upline for the current sign-up page and official US InteleTravel Facebook group link.
The commercial core
Three ways to book travel.
Don’t check just one place. Explore the available routes and find the best solution for yourself or your client.
Back Office
Your main booking platform.
- Search thousands of travel options
- Compare suppliers
- Book hotels, flights, events and more
Preferred Partners
Suppliers with an established InteleTravel relationship.
- Exclusive offers
- Agent support
- Special deals
- Varied commission opportunities
Direct Bookings
Work directly with hotels, villas and suppliers using the correct commission process.
- Request an agent or commissionable rate
- Get the commission confirmed in writing
- Register every outside booking
All bookings must be registered if you expect a commission. Back Office bookings register automatically; direct bookings do not.
Before you search
Qualify your client.
Better questions create better recommendations—and save everyone from avoidable revisions.
Gather the detail at the beginning. The right holiday becomes much easier to recognise.
Outside bookings
Book direct, correctly.
Before quoting, confirm that the hotel, villa or supplier will offer a commissionable rate using InteleTravel’s IATA number.
Contact the supplier
Introduce yourself as an Independent Travel Agent and provide InteleTravel’s IATA number: 10-548020.
Request a commissionable rate
Use the templates below and ask the supplier to confirm the commission percentage in writing.
Receive confirmation
Only prepare the client quote after the supplier confirms the rate and booking terms.
Confirm the booking
Make the booking directly and take payment in line with the supplier’s terms.
Register the booking
Register it in your Back Office as an Outside Booking.
Raise an invoice request
In InteleHub choose Advisor Commission Enquiries → Invoice Request Bookings.
Ready-to-send language
Start with a strong template.
Open the right message, personalise every bracketed detail and copy it when it is ready to send.
01Commissionable rate template
Dear Reservations Team, My name is [Your Name], and I am an Independent Travel Agent with InteleTravel. Our IATA number is 10-548020. I am enquiring on behalf of my client and would be grateful if you could provide your best commissionable rate for the following: Travel Dates: [Insert dates] Number of Guests: [Insert number of guests] Accommodation Requirements: [Insert room type / board basis, if known] Please could you also confirm the commission percentage attached to the rate. Thank you in advance for your assistance. I look forward to hearing from you. Kind regards, [Your Name] Independent Travel Agent | InteleTravel
02Travel agent rate template
Dear Reservations Team, My name is [Your Name], and I am an Independent Travel Agent with InteleTravel. Our IATA number is 10-548020. I am enquiring whether you offer a travel agent discounted rate for an upcoming stay on [Insert dates]. If available, I would be grateful if you could advise on: • Your current travel agent rates for my requested dates • Whether breakfast and taxes are included • The room categories available under the agent rate I would be happy to provide any documentation you require to verify my credentials. Thank you for your time and assistance. I look forward to hearing from you. Kind regards, [Your Name] Independent Travel Agent | InteleTravel
03Room upgrade template
Dear Reservations Team, My name is [Your Name], and I am an Independent Travel Agent with InteleTravel. I have an upcoming stay booked at your hotel and am very much looking forward to visiting. Booking Details: Check-in: [Insert date] Check-out: [Insert date] Room Type: [Insert room type] Board Basis: [Insert board basis] If possible, I would be grateful if I could be considered for any complimentary room upgrade or welcome amenities, should availability allow. I completely appreciate that this is subject to availability. As a travel agent, I would also love the opportunity to have a short tour of the resort with a member of your team, as I hope to confidently recommend and sell your property to future clients. If this is something you offer, I would appreciate any information on how this can be arranged. Kind regards, [Your Name] Independent Travel Agent | InteleTravel
Your go-tos
Compare. Then compare again.
These are common starting points, not the only options. Exhaust the sensible routes for value, availability and commission.
Package holidays
Flight only
Hotel only
Experiences
Extra resources
Know the specialist routes.
These suppliers expand your options for packages, activities and local experiences—each with its own commission process.
Travelpack
Email your name, UK PIN, ABTA P7384 and requirements. You can include a quote screenshot, except for Jet2—type those details without naming Jet2. Travelpack commonly offers 10% commission, which you may reduce because it is not a Preferred Partner.
Viator
Use Viator for excursions, experiences and activities when it is the strongest fit for the client.
GetYourGuide
Use GetYourGuide for tours, attractions and local experiences across a wide range of destinations.
Travel as an agent
Experience what you recommend.
First-hand knowledge builds confidence. Use agent rates, supplier portals and direct hotel relationships to learn the product for yourself.
Staff Travel Voyage
Register as a Travel Agency, use InteleTravel as the company and your personal Advisor Website as the company URL.
Open Staff Travel Voyage (opens in a new tab)Travel agent rate sheet
Use the Team Suzi sheet to find direct supplier portals and available advisor rates before your next stay.
Open the rate sheet (opens in a new tab)Your digital toolkit
Work smarter. Keep it human.
Use these tools to shape ideas, research destinations, present recommendations and keep your essential resources close.
Ideas + communication
ChatGPT
Generate content ideas, organise research and draft clear client communications.
Destination intelligence
GuideGeek
Use an AI travel assistant for destination inspiration, recommendations and itinerary ideas.
Client presentations
Gamma
Create polished presentations, quotes and visual documents for your clients.
Your resource shelf
Boards App
Keep quick links, training, booking tools, supplier information and Team Suzi resources together.
Keep these close
Useful credentials.
Agency numbers
UK InteleTravel
US InteleTravel
UAE & Plannet support
Building your team
Conversation + consistency.
The more people you speak to, the more opportunities you create. Keep it simple, share with genuine excitement and give people room to make their own decision.